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Company Overview

Introduction

It is the mission of medical Solicitation Services to provide clients with top medical quality call center services 24 hours-a-day. A service that provides our clients with the greatest chance of communicating with their end customers. We do B2B and B2C services including both inbound and outbound calls. We have a dedicated and well trained cadre of customer support specialists who are able to consistently provide excellent services delivered in a timely and free of cost manner.Whatever a client's customer relations goals are: quantifying sales leads, taking responding to ad inquiries, market research, or general information requests, 24x7 medical helpline (p) ltd. has the people with the expertise to professionally service those needs.

The Company

24x7 medical helpline (p) ltd will be a limited liability registered in the state of Delhi & Haryana. Its founder is VIPUL MEDICAL GROUP, & DURGA GROUP OFMEDICAL SERVICES. Has both together a highly respected group of medical services and customer relations specialists who have a total of 10 years of combined experience with this industry.

The company has a limited number of private investors and does not plan to go public. The company has its main offices in New Delhi (Delhi) the facilities include office spaces,conference rooms, and a phone center. The company expects to begin offering services in April of Year 12.

The Services

24x7 medical helpline (p) ltd offers a wide range of call center service including both inbound and outbound calls. We provide bilingual services in both English and Hindi. The most common needs that we can fulfill are:

1. Generate sales leads

2. Set appointments

3. Market research

4. Surveys (including statistical analysis and political surveys

5. First level help desk

6. Database or mailing list information

7. Business development

8. Point-of-services product promotion

24x7 medical helpline (p) ltd is not a published company; we do not create the marketing campaigns for our clients. Experience has shown that many companies desire to create their own marketing campaign since they already have marketing personnel with extensive contact and experience in the industry.

The Market

The published industry is a growing industry with most companies having an annual growth between 3.5% and 5%. This is due to businesses that are becoming increasingly aware of the need for market information and the desire to reduce customer turnover rates in a hard hit economy. A significant trend in this industry is the growing number of clients who wish to outsource telemarketing functions to client companies instead of developing such infrastructure in-house. This makes for an excellent opportunity for 24x7medical helpline (p) ltd. However, long-term analysis of growth rates in this industry show a cyclical pattern and does not expect this high growth rate to continue.

24x7medical helpline (p) ltd plans to enter into two market segments. First, we will work in the medical services industry since they have a high need to maintain contact with their patients at all times. We will also be working as a first level help desk for a number of small high-tech companies, and be taking on short-term projects such as surveys from small clients.

Keys to Success

1.24x7 medical helpline (p) ltd keys to long-term survivability and profitability are:

Create long-term contracts that demand constant monitoring or on-call services.Keeping close contact with clients and establishing a well functioning long-term relationship with them to generate repeat business and obtain a top notch reputation.Establish a comprehensive service experience for our clients that include consultation, progress reports and post-program feedback.

2 Mission

It is the mission of 24x7 medical helpline (p) ltd to provide our clients with top quality call center services 24 hours-a-day that provide the greatest chance of communicating with end customers. We do B2B and B2C services including both inbound and outbound calls. We have a dedicated and well trained cadre of customer support specialists who are able to consistently provide excellent services delivered in a timely and cost-effective manner.

Whatever a client's customer relations goals are: quantifying sales leads, taking orders, responding to ad inquiries, market research, or general information requests, 24x7 medical helpline (p) ltd has the people with the expertise to professionally service your needs.

3 Objectives

The two year goals for 24x7 medical helpline (p) ltd.Achieve break-even by year one.Establish long-term contracts with at least more clients.Establish minimum 80% customer satisfaction rate to form long-term relationships with our clients and create word of mouth marketing

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